Dr Rhiannon Parker
Dr Rhiannon Parker is a Research Fellow at the Centre for Social Impact (CSI), Â鶹Éçmadou.Â
She is a qualitative researcher whose work focuses on how institutions identify and respond to vulnerability as experienced by people facing social and systemic disadvantage. She specialises in designing and reviewing strategic frameworks, policies, and evaluation approaches that promote fair, culturally responsive, and trauma-aware service delivery.
Rhiannon works across systems including taxation, justice, education, health, housing, and essential services, with a strong focus on how policy and service design can be made more inclusive, trustworthy, and grounded in lived experience. She also supports public and social purpose organisations to design measurement and evaluation frameworks that are participatory, equity-focused, and methodologically robust, ensuring that impact is informed by both service users and frontline practitioners, while remaining attuned to institutional complexity.
- Publications
- Media
- Grants
- Awards
- Research Activities
- Engagement
- Teaching and Supervision
My research focuses on institutional approaches to vulnerability and equity in service systems. I examine how organisations across essential services, including finance, housing, health, justice, education, and government, identify and respond to vulnerability within their governance, policy, and service delivery frameworks.
Current work includes cross-sector benchmarking of institutional vulnerability frameworks, the development of a typology to assess organisational responses, and stakeholder interviews that explore how vulnerability is understood and operationalised in practice. I also contribute to participatory evaluations and support the design of social impact measurement frameworks that centre lived experience and frontline insight, particularly in the context of public sector programs, nonprofit partnerships, and regulatory reform.